Want to provide outstanding customer service to each and every guest? You’ll be sure to shine when you follow these five simple customer service tips.
Always remember, first impressions do matter. Every day on the job put yourself in the shoes of your guest. Look them in the eye and greet them with a friendly sincere smile. Good first impressions can go a long way when it comes to smoothing out future problems.
Sir Richard Branson hit the nail on the head when he said “Stepford customer service-the rigid, phony, scripted service style…is such a turnoff.” Consumers want their experience to be real and authentic. They want to feel as though they are your most important guest of the day and that you are truly excited for them to be there. In today’s fast paced, often not so nice world, guests want to be recognized, acknowledged and appreciated.
Challenge yourself to become a “yes” person. That means going out of your way to make sure each and every interaction you have with a guest ends positively. And that as often as possible you figure out a way make the customer happy without having to pass them off to someone else or tell them a certain request can’t be fulfilled. Flexibility is key. Because every guest is different, no two days in the hospitality industry will ever be the same. Adopt an attitude of flexibility and make a point of always going the extra mile to make that guest happy.
Take pride in your job by taking pride in your appearance. Often people perceive how you look as a reflection in your attitude and competence. Plus we all know, dressing professionally is a great confidence booster which in turn gives you a measure of self assurance and a proactive approach to your day.
Practice empathy. Never take a guest’s anger personally. Put yourself in their place and try to understand their dissatisfaction. Apologize when necessary and if possible tactfully work on diffusing the situation. But never hesitate to call a superior if the situation continues to escalate.
For the best in temporary, part-time or full-time employment options in and around the greater St. Louis area, please connect with Staffing One Services today. Call 314.361.2444 and speak with one of our professional career counselors for additional information.