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Boutique Hotels: The New Face of Lodging?

Boutique Hotels: The New Face of Lodging?

In cities and towns across America you’ll find at least a couple of nationally recognized hotels. From Hilton to Hyatt these mid to upper priced chains have been a staple of businessmen and women, weary travelers and those on vacation for many years. Now in addition...
Hospitality Customer Service Tips

Hospitality Customer Service Tips

Want to provide outstanding customer service to each and every guest? You’ll be sure to shine when you follow these five simple customer service tips. Always remember, first impressions do matter. Every day on the job put yourself in the shoes of your guest. Look them...
Dealing with Dietary Challenged Diners

Dealing with Dietary Challenged Diners

These days chances are pretty good a table of four at just about any restaurant will have at least one person with some sort of food allergy or medical concern. From being gluten free, lactose intolerant or dealing with a peanut or shellfish allergy, serving...